Privacy Policy

Introduction

Genie ERP ("Genie ERP") ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our enterprise resource planning system and related services.

Information We Collect

We collect and process data solely for business communication and platform functionality purposes. As a SaaS platform provider and authorized WhatsApp Cloud API Technology Provider, we collect only the following types of data:

• Business contact information (company name, email, phone numbers)
• Messages and communication data for business purposes only
• CRM data including customer interactions and sales activities
• Usage analytics to improve platform performance and features
• Technical data necessary for WhatsApp API integration and functionality

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to comments, questions, and customer service requests
• Monitor and analyze trends, usage, and activities
• Detect, prevent, and address technical issues and security threats
• Provide AI-driven features and automation capabilities

Data Protection and Security

We are committed to protecting your business data with industry-standard security measures:

Data Sharing and Third Parties

We do not sell, trade, or share your personal or business data with third parties for marketing or commercial purposes. Data may only be shared in the following circumstances:

• With Meta/WhatsApp for API functionality (as required for service operation)
• With AWS for secure cloud hosting and infrastructure services
• With payment processors for transaction processing (encrypted)
• When required by law or legal process
• With your explicit consent for specific business integrations

Your Data Rights

In accordance with international privacy laws and business regulations, you have the following rights:

• Access to your business data and records
• Correction of inaccurate business information
• Request deletion of your data (subject to business requirements)
• Data portability for business records
• Withdraw consent (subject to contractual obligations)
• File complaints with regulatory authorities

To exercise any of these rights, please contact us at info@genie-erp.com. We will respond to your request within 30 days.

Third-Party Services

Our service integrates with third-party platforms including WhatsApp, Facebook Messenger, and Instagram. When you use these integrations, your information may be subject to the privacy policies of these third-party services. We encourage you to review their privacy policies.

Data Retention

We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we will securely delete or anonymize it.

Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Business Commitment

As a professional technology provider, we are committed to the highest standards of data protection and business integrity. Our data practices are guided by principles of transparency, security, and respect for privacy in all business relationships.

We understand that protecting your business data is not just a legal obligation, but a fundamental trust that forms the foundation of our professional relationship with you.